Experts in Information Management

 

 

 

 

 

 


Why Is It So #$%@ Difficult to Improve the Customer Experience?

Posted by: James Watson

Four ideas on where to invest your efforts (and your hard-won IT dollars) toward improving your customers’ online experience.

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Financial Services Rides the Disruption Wave

Posted by: Lane Severson

How disruption, or the continuous pressure to innovate, will shape the financial services industry, as it scrambles to accommodate to new business models and customer behaviors.

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Facing the Hard Facts about Information Management

Posted by: Joe Shepley

Too many best practices work only in theory and not in practice. It’s time for some hard-nosed, reality-based discussions of how to get stuff done, given how people actually manage their electronic documents—not the way we wish they did.

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The Time Has Come for BPO for Document-Intensive Processes

Posted by: James Watson

The business case for business process outsourcing (BPO) for document-intensive processes is increasingly compelling and the risks are increasingly manageable. 

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