The claims process is a critical component of customer retention and satisfaction. Insurance companies need insights into how their processes are working to ensure the claims process is as streamlined as possible while avoiding over-paying on processes as much as possible.
We have a way to help.
Process mining tools are able to uncover data about business processes. The problem: reporting and deciphering that avalanche of data can be time-consuming and different.
This presentation provides a quick, high-level overview of the intersection of claims and process mining and why you should care. By layering process mining on your claims process, you can improve:
Resource alignment
Customer satisfaction
Operating efficiency
Read all about it in the PDF here: