Experts in Information Management

 

 

 

 

 

 


1 Sure Failure = A 7-Step Social Media Risk Process

Posted by: Scott Swanson

Most organizational approaches to social media risk management are built on template-based, multi-process frameworks that exist only in a vacuum. Social media risk is a dynamic behavioral system that requires mediated message understanding and agile responses.

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Preparing for Digital-First Communications

Posted by: Tom Roberts

Forget no pain, no gain. How to make the transition to digital-first customer communications less painful for all concerned.

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One Ebola Truth for Executives

Posted by: Scott Swanson

The relative global risk of Ebola is unknown, but impacts of its perceived and real threat are already affecting commerce, with few companies prepared for business continuity and fewer documenting their risk reduction efforts.

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How to Consolidate Your CCM Systems

Posted by: Rich Medina

Five things you can do to make sure you complete the consolidation of your customer communications management (CCM) systems and decommission the legacy environment.

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