Doculabs

As with any IT domain, providing quality information management solutions to the business requires setting up a program area that operates as a well-oiled machine. But many of our clients struggle with garnering the top-down support required, ensuring sufficient resources are in place, and implementing the program tactics and processes required.

Doculabs assists clients in all areas of building out internal programs for their unstructured information management practices. Common goals include accelerating the time to deliver solutions, reducing maintenance and support costs, minimizing customization and integration in favor of configuration, and improving internal customer service.

For some organizations, a means to accomplishing these gaols is to set up a shared services organization that owns information management from soup to nuts. Other organizations may opt to work on just a few priorities related to their information management programs, which might include standardizing on and maintaining a defined portfolio of solutions for different information management needs, developing re-usable solutions that can be quickly deployed in a repeatable fashion, establishing processes for managing solution demand and provisioning solutions, or defining processes and metrics to track adoption and success levels.

Below are some examples of the types of program management-related consulting projects we conduct for clients:

• Shared Services Model Definition
• Center of Excellence (COE) and Program Management Structure Definition
• Roles and Responsibilities Definition and Resource Guidelines
• Information Management Portfolio Standards and Usage Guidelines
• Usage Pattern Inventory and Solution Packaging Definition
• Demand Management and Provisioning Process
• Chargeback Model Definition
• Metrics and Key Performance Indicator (KPI) Definition

For more information, please contact us.