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Financial Services (6) [ - ]
- Social Networking and the Retention of “E-communications”
- Expectations of Younger Workforce will Impact Their Buying Behavior
- Financial Services
- Get Rid of the Crappy Stuff...
- Social Media Meets the Financial Services Industry (and Vice Versa): Part 1
- Social Media Meets the Financial Services Industry (and Vice Versa): Part 2
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Government (4) [ - ]
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Healthcare Payers (3) [ - ]
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Insurance (7) [ - ]
- Healthcare Payers? There's an App for that.
- The Emerging Business Value of Enterprise 2.0 - Healthcare Payers
- Content Management Drives Customer Experience
- Expectations of Younger Workforce will Impact Their Buying Behavior
- Insurance
- SharePoint Will Not Own ECM (At Least, Not Anytime Soon)
- Get Rid of the Crappy Stuff...
- Manufacturing
- Pharmaceutical
Business Topic
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Adoption (22) [ - ]
- Using Social Computing to Accelerate ECM Adoption
- 8 Ways to Garner Adoption for Social Computing in Your Company
- 8 Reasons Why ECM Implementations Experience High Failure Rates, and What to Do About It
- Content Management Drives Customer Experience
- Global Collaboration: Fact or Fiction?
- Social Media Savvy: Don't Forget the Policies and Structure
- If We're Not Using It to Talk, Is It Still a “Phone”?
- Adoption Planning
- SharePoint will own ECM
- Privacy and Work-related Mobile Devices: Part Deux
- Why Aren’t Enterprise 2.0 Vendors Thinking About e-Discovery?
- Don't Build a Strategy to Nowhere, Part 4: Examining "Typical" Benefits
- Don't Build a Strategy to Nowhere, Part 3: Cookies and Slaps
- Don't Build a Strategy to Nowhere, Part 2: An Agile Approach
- Don't Build a Strategy to Nowhere, Part 1: Navigate the Critical Path
- Healthcare Payers? There's an App for that.
- The Emerging Business Value of Enterprise 2.0 - Healthcare Payers
- So, Your Company Has Gone Social. What's Your Social Index?
- Facebook Becomes Relevant to Business with DOCS
- Why Your Social Computing Strategy Matters to Your E-Discovery Project
- Needs vs. Wants: Effectively Engaging the Business in Collaboration and ECM Projects
- It's Always about the Business
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Business Case (13) [ - ]
- Conceptualizing Return on Investment for E-Discovery Technology
- 8 Reasons Why ECM Implementations Experience High Failure Rates, and What to Do About It
- Content Management Drives Customer Experience
- Don't Build a Strategy to Nowhere, Part 1: Navigate the Critical Path
- Don't Build a Strategy to Nowhere, Part 2: An Agile Approach
- Don't Build a Strategy to Nowhere, Part 3: Cookies and Slaps
- Information Management Strategy
- Don't Build a Strategy to Nowhere, Part 4: Examining "Typical" Benefits
- And Now a Few Words about Microfilm
- The Emerging Business Value of Enterprise 2.0 - Healthcare Payers
- 8 Ways to Garner Adoption for Social Computing in Your Company
- Shared Drives Will Own ECM
- Needs vs. Wants: Effectively Engaging the Business in Collaboration and ECM Projects
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Centers of Excellence (2) [ - ]
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Collaboration (12) [ - ]
- Social Media Migrations: Expect the Worst
- Social Media: New Techniques in Crisis Management
- ECM's Not Going Anywhere
- Privacy and Work-related Mobile Devices: Part Deux
- Jive Announces a "New Way" to App
- Expectations of Younger Workforce will Impact Their Buying Behavior
- Global Collaboration: Fact or Fiction?
- Where Does all the Blog and Wiki Content Go?
- So, Your Company Has Gone Social. What's Your Social Index?
- Facebook Becomes Relevant to Business with DOCS
- Using Social Computing to Accelerate ECM Adoption
- 8 Ways to Garner Adoption for Social Computing in Your Company
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Compliance and Discovery (28) [ - ]
- How to Stop Using Tape for Archiving
- Basement Needs Cleaning; Hire a Maid (Using Content Analytics)
- Introducing the Discovery Readiness Program: Part 1
- Introducing the Discovery Readiness Program: Part 2
- Conceptualizing Return on Investment for E-Discovery Technology
- Why Your Social Computing Strategy Matters to Your E-Discovery Project
- What’s a “Reasonable” Expectation of Privacy for Work-related Mobile Devices?
- Here’s Your Email Management Strategy: Part 1 -- Overview
- Here’s Your Email Management Strategy: Part 2 -- Details
- Where Does all the Blog and Wiki Content Go?
- It’s More of a Guideline than a Rule
- Legal and IT Dissonance: How Can We Speak the Same Language?
- Information Governance
- And Now a Few Words about Microfilm
- E-Discovery Vendor Landscape: Matching Your Needs with a Supplier’s Capabilities
- Does Preservation = Suspending Disposition?
- Why Aren’t Enterprise 2.0 Vendors Thinking About e-Discovery?
- A Brief Tour through the E-Discovery Vendor Landscape
- Privacy and Work-related Mobile Devices: Part Deux
- Don't Build a Strategy to Nowhere, Part 4: Examining "Typical" Benefits
- With Social Computing, Do We Need ECM?
- Social Business Content Governance: Should it be a Cloud Service by ECM Providers?
- So, Your Company Has Gone Social. What's Your Social Index?
- Kerosene and a Zippo: What Else Do You Need for Records Management?
- Social Networking and the Retention of “E-communications”
- Social Media Meets the Financial Services Industry (and Vice Versa): Part 1
- Social Media Meets the Financial Services Industry (and Vice Versa): Part 2
- Defining Success for Records Management
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Customer Communications (3) [ - ]
- Discovery and Compliance
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Information Governance (22) [ - ]
- How to Stop Using Tape for Archiving
- Conceptualizing Return on Investment for E-Discovery Technology
- With Social Computing, Do We Need ECM?
- Social Networking and the Retention of “E-communications”
- Social Business Content Governance: Should it be a Cloud Service by ECM Providers?
- Introducing the Discovery Readiness Program: Part 1
- Introducing the Discovery Readiness Program: Part 2
- Kerosene and a Zippo: What Else Do You Need for Records Management?
- Why COEs Fail
- What’s a “Reasonable” Expectation of Privacy for Work-related Mobile Devices?
- Where Does all the Blog and Wiki Content Go?
- It’s More of a Guideline than a Rule
- Social Media Savvy: Don't Forget the Policies and Structure
- Information Governance
- Does Preservation = Suspending Disposition?
- A Brief Tour through the E-Discovery Vendor Landscape
- Privacy and Work-related Mobile Devices: Part Deux
- Don't Build a Strategy to Nowhere, Part 4: Examining "Typical" Benefits
- So, Your Company Has Gone Social. What's Your Social Index?
- Facebook Becomes Relevant to Business with DOCS
- 8 Ways to Garner Adoption for Social Computing in Your Company
- Social Media Meets the Financial Services Industry (and Vice Versa): Part 2
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Marketing (5) [ - ]
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Maturity Assessment (3) [ - ]
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Records Management (24) [ - ]
- With Social Computing, Do We Need ECM?
- Social Networking and the Retention of “E-communications”
- Social Business Content Governance: Should it be a Cloud Service by ECM Providers?
- Introducing the Discovery Readiness Program: Part 1
- Introducing the Discovery Readiness Program: Part 2
- Kerosene and a Zippo: What Else Do You Need for Records Management?
- What’s a “Reasonable” Expectation of Privacy for Work-related Mobile Devices?
- How to Stop Using Tape for Archiving
- Here’s Your Email Management Strategy: Part 1 -- Overview
- Here’s Your Email Management Strategy: Part 2 -- Details
- Where Does all the Blog and Wiki Content Go?
- It’s More of a Guideline than a Rule
- Legal and IT Dissonance: How Can We Speak the Same Language?
- Information Governance
- And Now a Few Words about Microfilm
- E-Discovery Vendor Landscape: Matching Your Needs with a Supplier’s Capabilities
- Does Preservation = Suspending Disposition?
- Why Aren’t Enterprise 2.0 Vendors Thinking About e-Discovery?
- A Brief Tour through the E-Discovery Vendor Landscape
- Basement Needs Cleaning; Hire a Maid (Using Content Analytics)
- What Part of E-Discovery Should You Fix First?
- Social Media Meets the Financial Services Industry (and Vice Versa): Part 1
- Social Media Meets the Financial Services Industry (and Vice Versa): Part 2
- Defining Success for Records Management
-
Return on Investment (9) [ - ]
- Conceptualizing Return on Investment for E-Discovery Technology
- Content Management Drives Customer Experience
- Don't Build a Strategy to Nowhere, Part 1: Navigate the Critical Path
- Don't Build a Strategy to Nowhere, Part 2: An Agile Approach
- Don't Build a Strategy to Nowhere, Part 3: Cookies and Slaps
- Don't Build a Strategy to Nowhere, Part 4: Examining "Typical" Benefits
- 8 Reasons Why ECM Implementations Experience High Failure Rates, and What to Do About It
- The Emerging Business Value of Enterprise 2.0 - Healthcare Payers
- Shared Drives Will Own ECM
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Shared Services (2) [ - ]
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Solution Selection (5) [ - ]
- Five Ways to Improve Your Solution Evaluation and Selection Process
- A Brief Tour through the E-Discovery Vendor Landscape
- E-Discovery Vendor Landscape: Matching Your Needs with a Supplier’s Capabilities
- Needs vs. Wants: Effectively Engaging the Business in Collaboration and ECM Projects
- Skip the RFP
Technology
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BPM (2) [ - ]
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Cloud Computing (4) [ - ]
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Collaboration (17) [ - ]
- The Emerging Business Value of Enterprise 2.0 - Healthcare Payers
- Facebook Becomes Relevant to Business with DOCS
- Why Your Social Computing Strategy Matters to Your E-Discovery Project
- 8 Ways to Garner Adoption for Social Computing in Your Company
- Global Collaboration: Fact or Fiction?
- Social Media Savvy: Don't Forget the Policies and Structure
- Expectations of Younger Workforce will Impact Their Buying Behavior
- Why Aren’t Enterprise 2.0 Vendors Thinking About e-Discovery?
- ECM's Not Going Anywhere
- Social Media: New Techniques in Crisis Management
- Jive Announces a "New Way" to App
- Social Media Migrations: Expect the Worst
- Where Does all the Blog and Wiki Content Go?
- So, Your Company Has Gone Social. What's Your Social Index?
- Using Social Computing to Accelerate ECM Adoption
- Needs vs. Wants: Effectively Engaging the Business in Collaboration and ECM Projects
- Needs vs. Wants: Effectively Engaging the Business in Collaboration and ECM Projects
- Content Analytics
- Document Composition
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E-discovery (19) [ - ]
- Conceptualizing Return on Investment for E-Discovery Technology
- Why Your Social Computing Strategy Matters to Your E-Discovery Project
- Basement Needs Cleaning; Hire a Maid (Using Content Analytics)
- Introducing the Discovery Readiness Program: Part 1
- Introducing the Discovery Readiness Program: Part 2
- How to Stop Using Tape for Archiving
- Here’s Your Email Management Strategy: Part 1 -- Overview
- Where Does all the Blog and Wiki Content Go?
- It’s More of a Guideline than a Rule
- Legal and IT Dissonance: How Can We Speak the Same Language?
- E-Discovery Vendor Landscape: Matching Your Needs with a Supplier’s Capabilities
- Does Preservation = Suspending Disposition?
- A Brief Tour through the E-Discovery Vendor Landscape
- Why Aren’t Enterprise 2.0 Vendors Thinking About e-Discovery?
- Don't Build a Strategy to Nowhere, Part 4: Examining "Typical" Benefits
- Kerosene and a Zippo: What Else Do You Need for Records Management?
- Social Networking and the Retention of “E-communications”
- What Part of E-Discovery Should You Fix First?
- Defining Success for Records Management
-
ECM (29) [ - ]
- Five Ways to Improve Your Solution Evaluation and Selection Process
- With Social Computing, Do We Need ECM?
- Social Business Content Governance: Should it be a Cloud Service by ECM Providers?
- Facebook Becomes Relevant to Business with DOCS
- Using Social Computing to Accelerate ECM Adoption
- 8 Reasons Why ECM Implementations Experience High Failure Rates, and What to Do About It
- Content Management Drives Customer Experience
- How to Stop Using Tape for Archiving
- Here’s Your Email Management Strategy: Part 1 -- Overview
- Here’s Your Email Management Strategy: Part 2 -- Details
- Where Does all the Blog and Wiki Content Go?
- It’s More of a Guideline than a Rule
- Don't Build a Strategy to Nowhere, Part 1: Navigate the Critical Path
- Don't Build a Strategy to Nowhere, Part 2: An Agile Approach
- Don't Build a Strategy to Nowhere, Part 3: Cookies and Slaps
- Social Media Savvy: Don't Forget the Policies and Structure
- Social Media Migrations: Expect the Worst
- SharePoint will own ECM
- SharePoint Will Not Own ECM (At Least, Not Anytime Soon)
- A Brief Tour through the E-Discovery Vendor Landscape
- ECM's Not Going Anywhere
- Don't Build a Strategy to Nowhere, Part 4: Examining "Typical" Benefits
- Introducing the Discovery Readiness Program: Part 2
- Skip the RFP
- Needs vs. Wants: Effectively Engaging the Business in Collaboration and ECM Projects
- What Part of E-Discovery Should You Fix First?
- Adobe Gets WCM, DAM from Day Software
- What the Datacap Acquisition Means for Customers
- It's Always about the Business
-
Email Management (4) [ - ]
- Imaging
-
Mobile Computing (9) [ - ]
- Healthcare Payers? There's an App for that.
- The Emerging Business Value of Enterprise 2.0 - Healthcare Payers
- What’s a “Reasonable” Expectation of Privacy for Work-related Mobile Devices?
- If We're Not Using It to Talk, Is It Still a “Phone”?
- Expectations of Younger Workforce will Impact Their Buying Behavior
- Privacy and Work-related Mobile Devices: Part Deux
- Jive Announces a "New Way" to App
- 8 Ways to Garner Adoption for Social Computing in Your Company
- Using Social Computing to Accelerate ECM Adoption
-
Records Management (19) [ - ]
- With Social Computing, Do We Need ECM?
- Social Networking and the Retention of “E-communications”
- Introducing the Discovery Readiness Program: Part 1
- Introducing the Discovery Readiness Program: Part 2
- Kerosene and a Zippo: What Else Do You Need for Records Management?
- How to Stop Using Tape for Archiving
- Here’s Your Email Management Strategy: Part 1 -- Overview
- Here’s Your Email Management Strategy: Part 2 -- Details
- Where Does all the Blog and Wiki Content Go?
- It’s More of a Guideline than a Rule
- Legal and IT Dissonance: How Can We Speak the Same Language?
- And Now a Few Words about Microfilm
- E-Discovery Vendor Landscape: Matching Your Needs with a Supplier’s Capabilities
- Does Preservation = Suspending Disposition?
- Why Aren’t Enterprise 2.0 Vendors Thinking About e-Discovery?
- A Brief Tour through the E-Discovery Vendor Landscape
- What Part of E-Discovery Should You Fix First?
- Social Media Meets the Financial Services Industry (and Vice Versa): Part 1
- Defining Success for Records Management
- Search
-
Social Computing (29) [ - ]
- Healthcare Payers? There's an App for that.
- So, Your Company Has Gone Social. What's Your Social Index?
- Five Ways to Improve Your Solution Evaluation and Selection Process
- With Social Computing, Do We Need ECM?
- Social Networking and the Retention of “E-communications”
- Social Business Content Governance: Should it be a Cloud Service by ECM Providers?
- The Emerging Business Value of Enterprise 2.0 - Healthcare Payers
- Facebook Becomes Relevant to Business with DOCS
- Using Social Computing to Accelerate ECM Adoption
- Why Your Social Computing Strategy Matters to Your E-Discovery Project
- 8 Ways to Garner Adoption for Social Computing in Your Company
- Where Does all the Blog and Wiki Content Go?
- It’s More of a Guideline than a Rule
- Global Collaboration: Fact or Fiction?
- Social Media Savvy: Don't Forget the Policies and Structure
- If We're Not Using It to Talk, Is It Still a “Phone”?
- Expectations of Younger Workforce will Impact Their Buying Behavior
- Social Media Migrations: Expect the Worst
- Jive Announces a "New Way" to App
- Social Media: New Techniques in Crisis Management
- Privacy and Work-related Mobile Devices: Part Deux
- Why Aren’t Enterprise 2.0 Vendors Thinking About e-Discovery?
- ECM's Not Going Anywhere
- What’s a “Reasonable” Expectation of Privacy for Work-related Mobile Devices?
- Get Rid of the Crappy Stuff...
- Facebook Becomes Relevant to Business with DOCS
- Using Social Computing to Accelerate ECM Adoption
- Social Media Meets the Financial Services Industry (and Vice Versa): Part 1
- Social Media Meets the Financial Services Industry (and Vice Versa): Part 2
- Is your records management and #compliance program sick? Use these criteria for a quick check-up. #RM #AIIM http://bit.ly/cn8o3D
- RT @ricktucker88: @richardmedinarm presenting best practices #compliance for #social #collaboration http://bit.ly/b0MfT1 #AIIM Chicago 9-16
- It's ALWAYS about the business. #BPM #ECM http://bit.ly/coPKRd
- RT @tmresek: special #AIIMwebinar today at 2 pm Eastern - @levie from @boxdotnet about #cloud content mgmt + case study http://ow.ly/2vgHz
- Shooting for the moon without the business equals IT Fail. http://bit.ly/dvLgKk #ECM #Collaboration
Authors
- James Watson (12)
- Jeetu Patel (5)
- Jeff Phillips (3)
- Joe Fenner (4)
- Joe Shepley (13)
- Lane Severson (1)
- Linda Andrews (5)
- Rich Medina (9)
- Rick Tucker (3)
- Tom Roberts (2)
Expectations of Younger Workforce will Impact Their Buying Behavior
According to a recent article in the New York Times, “By some estimates, more than 50 percent of life insurance agents in the United States are older than 45, and almost 70 percent of claims adjusters are at least 45.” While the article focuses on the culture and social computing tools the younger workforce needs to thrive, the real story may be in the impact to how younger consumers buy insurance in the next 5 to 10 years.
Agent-based insurance companies have some interesting questions as to how they’ll service their customers, given the trends in younger consumers’ buying behaviors. So do financial services firms and banks that have historically focused on their branch channels. Today, systems can automate nearly every transaction involved in buying products, opening accounts, and processing claims. But it will be awfully hard to replace a handshake from the insurance agent or banker that gives many the promise of security for their lives, homes, money, and valuables.
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