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  • Writer's pictureMarty Pavlik

Streamlining Operations with ServiceNow Process Mining and Generative AI




Are you ready to leverage your existing data to pinpoint AI opportunities?


Many organizations already use ServiceNow to optimize operations and boost efficiency.


But process mining capabilities allow businesses to take a deeper, more data-driven look at processes to identify specific opportunities for generative AI to drive even greater innovation.


Enhanced Insight with Process Mining

Process mining in ServiceNow offers a window into your systems and workflows like never before, providing comprehensive visibility that enables you to uncover friction points and bottlenecks. These insights allow you to pinpoint where generative AI can make the biggest impact - from automating repetitive tasks to enhancing decision-making with sophisticated document handling and task integration.


Strategically Integrate AI for Maximum Value

With a solid understanding of workflow inefficiencies from process mining, you can determine the highest-value use cases for generative AI. It's about integrating AI solutions strategically, ensuring they align with overarching business goals. Apply generative AI to areas like IT operations automation, providing personalized customer service based on history and preferences, and optimizing employee performance with intelligent task assignments.


5 Ways GenAI Benefits Service Operations

Generative AI offers transformative benefits across various business challenges, including complexity in IT infrastructure and the ever-growing data deluge. Here are five key areas where GenAI can revolutionize your operations:

  1. Workflow Automation: Enhance ServiceNow’s workflow automation by leveraging GenAI to adapt to new scenarios, preventing bottlenecks.

  2. Empowering Teams: Free your teams from routine tasks, enabling more time for innovation with AI-driven task assignments and personalized learning opportunities.

  3. Enhanced Decision-Making: Nuanced insights for operational adjustments ensure decisions make decisions more impactful.

  4. Revolutionizing Customer Interaction: Use chatbots and virtual agents to offer personalized service, enhancing satisfaction and retention.

  5. Predictive Analytics: Stay ahead of trends with forward-looking analytics that inform strategic planning.


By combining organizational knowledge with process mining and generative AI, you unlock new ways to leverage data and technology, adding positive momentum to your business.

Want to learn more about how to tap into the innovation potential of ServiceNow's process mining and generative AI?


Join me and Rich Medina on March 14 for a webinar that explores how to maximize your ServiceNow investment.


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