OpenText's Muhi Majzoub says that content services should extend ECM into business processes and into the applications where those processes happen. And, he says, artificial intelligence is changing the way we look at information and automation.
A Doculabs’ survey confirms the “mature” nature the enterprise content management market. Organizations use Documentum as a repository far more than for workflow, scan-and-capture or SharePoint integration. Does today’s focus on regulation and security breaches prevent ECM from maturing as a technology?