You can’t modernize your ECM strategy without improving your document capture processes. The most interesting approaches now include intelligent recognition, where machine learning and AI meet modern capture capabilities.
OpenText's Muhi Majzoub says that content services should extend ECM into business processes and into the applications where those processes happen. And, he says, artificial intelligence is changing the way we look at information and automation.
Nuxeo’s Chris McLaughlin talks about cloud-based content services, building compelling customer experiences, content and information security, and microservices. There can be control over information with an encrypted key specific to the customer.