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  • Writer's pictureDoculabs Vision Team

We Cracked the Code With Guidewire – Now You Can Extract FULL Value From Your Investment

Updated: Mar 30, 2023

Stethoscope just below safe number dial for Doculabs has unlocked Guidewire

Guidewire is a useful, powerful tool for the P&C industry, but it does have one real flaw.

What is it?

An inability to get useful insights from the mountains of data within Guidewire about your customers and business processes.

We’ve changed that.

We have cracked the Guidewire code. We know how you can unleash the power of your data in Guidewire. You’ll be able to cut costs, improve customer service, and more by making the all that data in Guidewire useful for your business.

But first, what do we mean when we say “We cracked the code.”

Using Celonis Process Mining to Crack the Guidewire Code

Guidewire applications can be mined. A powerpoint slide showing that Doculabs has cracked the code

What is our Enigma machine that is allowing us to tap into the full value of Guidewire?

Process mining.

Specifically, process mining from our partner, Celonis. Process mining is defined as an analytical discipline for discovering, monitoring, and improving business processes as they actually are – not as you think they might be.

Process mining provides an X-ray of your business processes; allowing you to:

  • Diagnose the efficiency and effectiveness of a process and determine whether to move a process “as-is” or re-engineer.

  • Determine the scope and breadth of variation in a process; understand latencies and dependencies; identify unused nodes and queues.

  • Find identical or similar processes as candidates for consolidation enabled by side-by-side comparisons of processes in the content management system.

  • Compare old and new processes to determine the resulting impact on cost and value. Using standard rates for touches and tasks, business units can conduct comparisons of processes in both in the old and new systems early in their migrations to assist with multi-year budget forecasting.

How It Works – In Brief

Many property casualty companies have spent millions implementing Guidewire software to improve their policy administration and claims functions.

Doculabs has “cracked the code” with Guidewire’s ClaimsCenter and PolicyCenter data tables and now can use process mining to fully understand the sequence and variation of activities used to settle claims.

Leveraging Guidewire’s messaging bus, we can use process mining to provide visibility into the activities within the ClaimsCenter and PolicyCenter applications.

Here is an example of an analysis of cycle time, generated by Celonis’ process mining tool.

Simply give us a call (312) 433-7793 or get in touch with us via the "Contact Us" button on this page and we’ll schedule a conversation and demo.

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