July 23, 2018
Digital Utility Enhanced Digital Transformation

The Digital Transformation Decision Matrix

There’s a new approach to Digital Transformation. You need to look at each business process and determine if each is a Utility or Enhanced service. You then determine if the process is (mostly) non-digital or digital.
July 12, 2018
Four Phases of Digital Transformation

Video: The Four Phases of Digital Transformation

Digital transformation is a challenge—or opportunity—that can create enormous value for organizations. First, though, you need to determine which of four phases your company may find itself on that journey.
June 28, 2018
Michael Gilfix IBM VP Digital Business Automation

Interview: IBM, the Future of ECM and Placing Content in the Hands of the User

IBM's Michael Gilfix analyzes the future of enterprise content management, challenges when it comes to security, the customer journey and digital transformation, and the intersection of artificial intelligence and Content Services.
June 21, 2018
Will Digital Transformation Destroy Content

Will Digital Transformation Destroy the Concept of Content?

Data replaces content and business processes rely on capture and automation channels. An information security example: authorization through secure sign-on, rather than a signature.