There’s a new approach to Digital Transformation. You need to look at each business process and determine if each is a Utility or Enhanced service. You then determine if the process is (mostly) non-digital or digital.
Digital transformation is a challenge—or opportunity—that can create enormous value for organizations. First, though, you need to determine which of four phases your company may find itself on that journey.
IBM's Michael Gilfix analyzes the future of enterprise content management, challenges when it comes to security, the customer journey and digital transformation, and the intersection of artificial intelligence and Content Services.