August 15, 2016

Video: Purging Unstructured Content

How much ROT -- i.e. redundant, outdated, and trivial -- data do you have out on your shared drives? And what's the impact of all that ROT on searchability and "findability"?
August 8, 2016
Information Management Strategy begins with Defensible Content Disposition Playbook

Video: Having a Policy for Orphaned and Abandoned Data

How to put a policy in place to start clearing your shared drives of the volumes of data and documents that no longer have an owner – and why it’s a good idea to do so.
July 4, 2016
Fixing Marketing Communications 2

A Lifecycle Approach to Information Management

Here’s an idea: Use business-relevant lifecycles to make corporate information management more intuitive and meaningful to the users who are doing the managing.
May 2, 2016

Video: New Message Channels for Customer Communications

James Watson has some thoughts on the changes in the channels for customer communications and some ideas for how you can prepare for these new paradigms in messaging.