November 8, 2017
RPA Robotic Process Automation

Robotic Process Automation: Separating Fact from Fiction

Talk to the people who are actually doing RPA, and you might hear a somewhat different story from the one you heard hyping the technology at your last industry conference. James Watson reports from where the RPA rubber meets the RPA road.
October 20, 2016
RPA Robotic Process Automation

Robotic Process Automation

James Watson offers some perspective on robotic process automation, how it works, and specific use cases where it presents opportunities to improve business processes and greatly reduce costs.
September 29, 2015

What Is Digital Transformation?

Digital transformation focuses on high-value business processes, making them digital-first to increase value both to the organization and to its customers.
August 24, 2015

The Time Has Come for BPO for Document-Intensive Processes

The business case for business process outsourcing (BPO) for document-intensive processes is increasingly compelling and the risks are increasingly manageable.