Most organizations that are implementing enterprise capture have a vision for document ingestion: They want to provide their staff and customers with a common mechanism for submitting documents associated with business processes.
Here are five of the major capabilities that you’ll need for such document capture, along with a snapshot of where most organizations are with respect to their maturity for each capability. By “most organizations,” I mean most organizations in the document-heavy industries such as financial services, healthcare, and some areas of manufacturing.
For enterprise capture, you’ll need:
Where is everyone with respect to this set of capabilities? While the best-in-class firms have implemented solutions for both distributed paper and electronic capture, these are separate processes at most firms. Many are using e-forms to reduce the need to capture paper documents. And mobile document capture has been embraced by some market segments (e.g. insurance claims processing, check imaging), and is seeing increasing adoption in traditional financial services processes.
Where is everyone with respect to this criterion? E-signature is widely accepted in industry sectors such as retail, but adoption has been slower in financial services, and in many cases is application-based and organic in implementation, rather than through any kind of enterprise approach. Intelligent, dynamic, online-fillable e-forms have been widely adopted in some sectors, such as life sciences and government.
Some financial services firms are targeting advances in this area.
Where is everyone with respect to these capabilities? Except for automatic document identification, these capabilities are mature and widely implemented across many industries, including financial services. Automatic document identification is the newest capability in this group, and is gaining adoption.
Where is everyone? Many of the requirements in this area are commodity capabilities provided by all industry-leading document capture platforms.
But some of the business rule and workflow capabilities needed to determine whether submissions are in good order require more advanced business process management (BPM) capabilities. An example of such a capability is if the documents in a submission must be held for a period of time – days or weeks – while additional documents are collected and evaluated. Such capabilities require either a separate BPM module provided by the same vendors or a third-party BPM engine.
Where is everyone? The requirements in this area are commodity capabilities that are provided by all industry-leading document capture platforms.