June 24, 2014

Centralize Stewardship over Message Creation and Standards

The argument in favor of contralized oversight of customer communications management, the better to develop consistent messaging and customer experiences.
April 21, 2014

Plan for CXM or DX – But Don’t Forget about Print

There’s been an undeniable shift in customer engagement and communications, in the direction of full, multi-channel customer experience management (CXM) – aka digital experience (DX). Many of Doculabs’ clients are starting to consider implementing a strategy toward providing their customers […]