September 18, 2017

When Disaster Strikes, How Do You Communicate with Your Customers?

Disasters, natural and otherwise, create challenges for insurance providers. It’s why web and mobile communication are even more critical for communicating with policyholders—and for making the claims process less burdensome.
April 24, 2017

Vertical Solutions: The Next Wave of ECM in the Cloud

Tom Roberts has been doing some research on cloud computing for the enterprise. Here, he presents some down-to-earth ideas about the future market for integrated vertical solutions for ECM, capable of addressing commodity-type business functions.
April 6, 2017

Stay Current and Advance Solution Delivery with ECM in the Cloud

Tom Roberts on why cloud and hybrid cloud are starting to look like the future for providing ECM functionality, as firms look to trade capital investment in on-premises systems for the operating expense of going with a cloud provider. It's an approach that also improves a firm's agility and its ability to provide integrated content solutions to its business partners and customers.
November 14, 2016

Digital-First Communications: Some Considerations

Doculabs' CCM guru Tom Roberts offers up some factors to keep in mind as you prepare to go to digital-first communications with your customers.