Tom Roberts, Author at Doculabs, Inc.

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Tom Roberts

September 16, 2019

Published by Tom Roberts at September 16, 2019

Categories

General

Focus on Objectives When Capturing CCM Metrics

June 28, 2019

Published by Tom Roberts at June 28, 2019

Categories

General

The Customer Communications Management Landscape

June 28, 2019

Published by Tom Roberts at June 28, 2019

Categories

General

Dynamic Forms Design: Addressing Conflicts Between UX and Backend Processing

January 15, 2018

customer-communication-management-CCM-predictions-2018

Published by Tom Roberts at January 15, 2018

Categories

Customer Communications Management
Risk and Compliance
Strategy

CCM in 2018: New Uses, New Requirements

Some prognostications and predictions for 2018, from Doculabs’ own resident guru in customer communications management (CCM)—how CCM tools will be put to use to meet new requirements.