June 28, 2019
Options Choices Landscape

The Customer Communications Management Landscape

June 28, 2019
conflict

Dynamic Forms Design: Addressing Conflicts Between UX and Backend Processing

January 15, 2018
customer-communication-management-CCM-predictions-2018

CCM in 2018: New Uses, New Requirements

Some prognostications and predictions for 2018, from Doculabs’ own resident guru in customer communications management (CCM)—how CCM tools will be put to use to meet new requirements.
October 16, 2017

Should You Use the Same System for Document Publication and Forms Processing?

Multi-channel, bi-directional communications present different requirements than the flat, static, paper communications of the past. Tom Roberts explains why it’s probably a mistake to use the same tool for both document publishing and forms processing