Multi-channel, bi-directional communications present different requirements than the flat, static, paper communications of the past. Tom Roberts explains why it’s probably a mistake to use the same tool for both document publishing and forms processing
Disasters, natural and otherwise, create challenges for insurance providers. It’s why web and mobile communication are even more critical for communicating with policyholders—and for making the claims process less burdensome.
Tom Roberts has been doing some research on cloud computing for the enterprise. Here, he presents some down-to-earth ideas about the future market for integrated vertical solutions for ECM, capable of addressing commodity-type business functions.