Tom Roberts, Author at Doculabs, Inc.

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June 28, 2019

Published by Tom Roberts at June 28, 2019

Categories

General

The Customer Communications Management Landscape

June 28, 2019

Published by Tom Roberts at June 28, 2019

Categories

General

Dynamic Forms Design: Addressing Conflicts Between UX and Backend Processing

January 15, 2018

customer-communication-management-CCM-predictions-2018

Published by Tom Roberts at January 15, 2018

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Customer Communications Management
Risk and Compliance
Strategy

CCM in 2018: New Uses, New Requirements

Some prognostications and predictions for 2018, from Doculabs’ own resident guru in customer communications management (CCM)—how CCM tools will be put to use to meet new requirements.

October 16, 2017

Published by Tom Roberts at October 16, 2017

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Capture
Customer Communications Management
E-forms

Should You Use the Same System for Document Publication and Forms Processing?

Multi-channel, bi-directional communications present different requirements than the flat, static, paper communications of the past. Tom Roberts explains why it’s probably a mistake to use the same tool for both document publishing and forms processing