When it comes to file analytics solutions, one product does not fit all potential business scenarios. Rich Medina lists out the various business objectives for file analysis, along with the software products best suited to each.
A growing area of customer communications management (CCM) is the functionality to provide alerts and notifications. Rich Medina provides a framework for alerts and notifications, including capabilities for event management, profiles/preferences, and delivery management.
Richard Medina looks at three heavily paper-intensive business processes typically found in manufacturing organizations: product development; technical document management; and maintenance, repairs, and operations, as well as the ECM benefits specific to each.