September 27, 2017

Which File Analytics Products Should You Use?

When it comes to file analytics solutions, one product does not fit all potential business scenarios. Rich Medina lists out the various business objectives for file analysis, along with the software products best suited to each.
July 31, 2017

Three Questions to Ask Before You Do a File Analytics Project

Looking to make use of file analytics software tools? The tool you choose will depend on your answers to these three questions.
March 20, 2017

A Program Framework for Alerts and Notifications

A growing area of customer communications management (CCM) is the functionality to provide alerts and notifications. Rich Medina provides a framework for alerts and notifications, including capabilities for event management, profiles/preferences, and delivery management.
September 7, 2016

ECM Applications in Manufacturing

Richard Medina looks at three heavily paper-intensive business processes typically found in manufacturing organizations: product development; technical document management; and maintenance, repairs, and operations, as well as the ECM benefits specific to each.