There’s a new approach to Digital Transformation. You need to look at each business process and determine if each is a Utility or Enhanced service. You then determine if the process is (mostly) non-digital or digital.
Right now, financial services firms are missing out on the opportunity to cultivate and retain multiple generations of clients, by failing to implement the practices and technologies that could help them support intergenerational wealth management.
As baby-boomers age, their wealth is being transferred to members of the next generation. In this video, Rich Medina outlines the challenges financial services firms face as they figure out how to effectively retain the management of those funds.