April 20, 2017

Video: Digital Transaction Processing

If you’re an insurance firm, digital transaction processing is the next new thing your customers are going to be asking for. Lane Severson discusses the benefits of this kind of processing – for both the business and for the customer experience.
March 27, 2017

Video: Customer Communication in the World of Alexa

Customer experience is a moving target, and it’s no longer just about mobile. In this video, Lane Severson provides an overview of how forward-thinking financial services firms are beginning to offer transactional and order services via the Alexa personal assistant.
September 20, 2016

SharePoint Is Eight (8) Things You Wouldn’t Expect

Lane Severson waxes poetic, with eight metaphors for what often happens when organizations try to make SharePoint their enterprise enterprise content management system.
July 11, 2016

Digital Experience (Really) Drives the Bottom Line

DX and ROI: How to cost-justify investments in digital transformation initiatives, toward improvements in digital experience.