March 27, 2017

Video: Customer Communication in the World of Alexa

Customer experience is a moving target, and it’s no longer just about mobile. In this video, Lane Severson provides an overview of how forward-thinking financial services firms are beginning to offer transactional and order services via the Alexa personal assistant.
September 20, 2016

SharePoint Is Eight (8) Things You Wouldn’t Expect

Lane Severson waxes poetic, with eight metaphors for what often happens when organizations try to make SharePoint their enterprise enterprise content management system.
July 11, 2016

Digital Experience (Really) Drives the Bottom Line

DX and ROI: How to cost-justify investments in digital transformation initiatives, toward improvements in digital experience.
May 30, 2016

Information Management Can Reinvent Itself. But Will It?

Forward-thinking organizations are reassessing the information management function, and many of them are putting it under the InfoSec umbrella – for some very good reasons.