We’ve come a long way from the days of digitizing paper documents just to reduce the number of filing cabinets in the office. Lane Severson on how the ability to extract the data from those digitized documents is streamlining the most document-intensive back-office processes.
Too many organizations that are trying to digitally transform wind up focusing on the front end of their processes (e.g. customer-facing web properties, digital apps, the “customer journey”). To get real bang for the buck, you need to impact business processes and operations, by focusing on digitizing back-end processes.