September 21, 2017

Survey Snapshot: What’s Real and What’s Hype in Digital Transformation?

Who’s digitally transforming, and who’s not? Who’s trying to digitally transform, and what’s been the speed-bump? Doculabs and Neocol did a survey to find out.
September 11, 2017
Digital Transformation Tunnel Vision Problem

The Digital Transformation “Tunnel Vision” Problem

Too many organizations that are trying to digitally transform wind up focusing on the front end of their processes (e.g. customer-facing web properties, digital apps, the “customer journey”). To get real bang for the buck, you need to impact business processes and operations, by focusing on digitizing back-end processes.
August 30, 2017

Digital Transformation Shakes Up ECM Priorities

Organizations that want to capitalize on the business benefits of digital transformation will have to broaden the focus of their ECM strategies beyond traditional records management concerns.
August 24, 2017

Digital Transformation: The Compliance Problem 

For financial services organizations, one of the obstacles to digital transformation of customer experience is the need to meet compliance and legal requirements. Some ideas on how to move your organization up from the conservative, paper-based end of the spectrum.