April 3, 2017

Video: Customer Communications Solutions Hosted in the Cloud

Business process outsourcing offers a new way for organizations to modernize systems and processes to deliver the capabilities customers are demanding in their communications. In this video, James Watson gives an overview of these new turn-key offerings in the CCM marketplace.
March 6, 2017

Consolidating Content Repositories: Some Common Themes

To consolidate or not to consolidate? That is the question. And, if the answer is affirmative, the steps you should take in that direction.
October 24, 2016

The Narrow Edge of the Wedge re. SharePoint and Content Organization

James Watson has some ideas on how to balance the need to increase user adoption and the need to impose content structure in Microsoft SharePoint implementations.
October 20, 2016
RPA Robotic Process Automation

Robotic Process Automation

James Watson offers some perspective on robotic process automation, how it works, and specific use cases where it presents opportunities to improve business processes and greatly reduce costs.