Our Difference

What distinguishes Doculabs from other consulting firms in the content management market space?

Doculabs’ technology expertise. Doculabs is a recognized expert and authority in the enterprise content management (ECM) space – across the full range of the technology sub-categories that comprise ECM: capture, document management, workflow, email management, and records management. Doculabs was among the first consultancies to ground its research in unbiased, applied assessments of software products. We conduct regular briefings with leading suppliers to understand the differences among products and to keep informed on industry and user trends. We have long-term relationships with industry groups such as AIIM and ARMA, and we interface regularly with clients and the vendor community, positioning us uniquely as the trusted advisor to our client base and to the ECM community as a whole.

Doculabs’ content-focused information security services. We’re not your typical information security firm. There are plenty of providers focusing on threat prevention, malicious activity detection, and network security monitoring. Doculabs’ focus is on the contents of the data stored on those networks – because at most organizations, sensitive data – PII, PHI, and PCI – has made its way into repositories and onto shared drives, potentially making this information accessible to bad actors and hackers, and putting the company at risk. It’s also likely that much of the data on your networks consists of so-called ROT: data that’s redundant, obsolete, and trivial. It’s data that shouldn’t be on there in the first place, and retaining it can also present great risk. Doculabs helps you identify the sensitive or high-risk content, and the appropriate repository with the appropriate security for this content, going forward; we’ll also identify the ROT and the orphaned data. Then we’ll help you clean up your network data, ultimately reducing your risk profile. Finally, we can also work with you to revise and refine your information security policies and procedures going forward. Doculabs’ consulting practice is grounded in content-based applications, and we provide the tools to help you detect potential threats and make sure your content doesn’t put you at risk.

Doculabs’ specialized knowledge of your industry. Working with Fortune 1000 clients, Doculabs consultants have developed specialized knowledge of the business challenges unique to various industries, as well as their respective processes and methods. These industries include financial services, insurance, oil and gas, healthcare, life sciences, and manufacturing. Drawing on this knowledge and our expertise in ECM technologies, we’ll work with you to solve your organization’s content-related problems, focusing on the vertical technology solutions that best fit your business, your corporate objectives, and your strategy – helping to position your company for success.

Doculabs’ consulting methodology and services approach. Doculabs follows a consistent, phased methodology to develop ECM strategies for our clients – a methodology that’s evolved continuously throughout our company’s 23-year history. We take a team-based approach to delivering our consulting projects, which allows us to bring multiple perspectives to bear on each project, ensuring thorough and well-reasoned recommendations.

Doculabs’ objectivity. Our clients choose to partner with Doculabs not just because of our knowledge and expertise, but for the objective perspective we bring to every consulting engagement. Doculabs is an independent research and consulting firm, with no vested interest in selling software or integration services. Our vendor independence ensures that the recommendations our clients receive are completely objective, with solutions and strategies that meet their specific needs.

Doculabs’ innovative consulting services. As a result of our leadership in the ECM market space, we understand the challenges on the end-user side, as well as the trends on the supplier side. We continually listen to our clients as they tell us about the business problems they are trying to solve, and we regularly refine our portfolio of services to address those business problems. At the same time, Doculabs consultants debrief ECM solution providers to understand the most effective ways of using their products to address our clients’ needs – which allows us to develop best practices that we can then share with our clients.

Doculabs’ innovative consulting deliverables. When it comes to project deliverables, Doculabs is an innovator among consultants in the content management market space. We present our findings and recommendations in a high-resolution, graphical format, commonly referred to as infographics. These deliverables provide a visual representation of our analysis, giving a complete view of the goals, key decision factors, and strategic recommendations for each project. Repeatedly our clients tell us how they are using our deliverables to communicate their strategies throughout the organization and to guide the execution of their ECM programs.

Doculabs’ short-term approach to consulting projects. Doculabs’ consulting engagements are designed to be short-term and quick-turnaround, but high-impact. The typical Doculabs consulting engagement averages 8 to 12 weeks in duration, providing the client a set of actionable recommendations within a shorter timeframe than other consultancies in this market space are capable of delivering. Doculabs breaks projects down into manageable phases, allowing results to be reviewed and measured periodically, while also ensuring key milestones are met.

Doculabs’ strong emphasis on knowledge transfer. We take a collaborative approach to our consulting engagements, helping to ensure effective knowledge transfer between the members of your project team and the consultants on Doculabs team. We work closely with the client’s project team at every phase of the project to ensure knowledge transfer, enabling your team to move forward successfully once the engagement ends. And we offer ongoing services in execution planning and monitoring, giving clients access to our expertise and perspective on an ongoing basis once the initial engagement has been completed.