Joe brings more than 11 years of operational and technology experience to his consulting engagements at Doculabs. He understands how content management and enterprise social collaboration can transform an organization, helping it to achieve its business goals and create competitive advantage.
At Doculabs, Joe’s focus is on helping organizations get strategic around how they manage their information assets, from traditional paper and electronic documents to the new content types enabled by social media and enterprise collaboration (blogs, wikis, status updates, likes, etc.). Most organizations find it difficult to quantify the costs of poor content management and nearly impossible to calculate the benefits. Joe helps Doculabs’ clients identify the costs and benefits of managing their information and do so in term that make sense to the business as a whole, not just to the IT or records management functions.
Joe has particular expertise in a number of areas. He has helped clients across a range of industries build enterprise programs to support their content management and enterprise collaboration efforts, from designing and building the organizational structure of the program; to creating policies, procedures, communication, and training materials; to planning for the organizational change management required for a successful program launch. Joe also has deep information architecture experience, helping clients organize
their information better to enhance findability, enable more effective records management, lower the cost and risk of e-discovery, and reduce storage costs. Finally, he has broad experience with IT operations, from business analysis and project management, application development and quality, to networking and infrastructure.
Before joining Doculabs, Joe managed application development teams for Kaplan Professional, a firm that offers training toward certifications and professional licensing in a wide range of professional fields. At Kaplan, he was responsible for overseeing initiatives that included redesign of the one of the company’s e-commerce web sites, an IT service management initiative, requirements management and sizing for the company’s Oracle ERP implementation, and coordination of the RFP process for a multi-million-dollar supply chain initiative. Prior to this, Joe served as Electronic Development Editor for Dearborn Publishing (a Kaplan Professional Company), managing initiatives in ePublishing, eLearning, and Process Automation.
Joe holds Information Technology Infrastructure Library (ITIL) V3 certification as well as Project Management Professional (PMP) certification. He is the co-author of a number of Doculabs white papers, including “Managing Information for E-discovery Readiness” and “Microsoft SharePoint Best Practices: Governance and Adoption Planning.” Joe is also a regular contributor to industry publications, including CMSWire and AIIM’s E2.0 Community Blog.
B.A., Connecticut College
M.A., PhD, University of Chicago