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| Q: |
Who is Doculabs? |
| A: |
Doculabs is a consulting firm that helps organizations develop sound technology strategies for content- and process-related applications. Our engagements focus on helping clients leverage their existing enterprise content management (ECM) investments on a broader enterprise basis through objective analysis and in-depth market knowledge. About Doculabs |
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| Q: |
How can I get a quote from a Doculabs analyst for a magazine, newspaper article or press release? |
| A: |
Doculabs provides quotes for and writes
articles in many of the leading trade publications and national newspapers.
If you would like to interview a Doculabs principal or analyst for an
article you are writing or include facts in your press release please
contact Rick Tucker, Director of Marketing, at (312) 433-7793 x 640 or
Contact Us |
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| Q: |
Who do I contact to learn more about your services? |
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You can submit general questions to Doculabs at our Contact Us page. Or call us at (312) 433-7793 and we will direct you to your Client Relationship Manager. |
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| Q: |
What services does Doculabs offer? |
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Doculabs services are designed to minimize the risk and maximize the value associated with technology investments. Our technology consulting services are backed by our research and extensive client experience, and are designed to deliver fact-based, actionable recommendations to improve the success of IT projects that are driven by business objectives. Doculabs provides consulting services that address technology and business needs related to business initiatives. |
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| Q: |
Does Doculabs implement technology solutions? |
| A: |
No. Doculabs does not perform product
implementations or integrations. Rather, our services are designed to
help organizations make decisions about the best technology strategies
to support their business objectives. Our services are based on the
fundamental belief that advisors should not be implementers to ensure
the protection of clients' long-term interests. |
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| Q: |
Does Doculabs re-sell products or have other partnerships with the vendor community? |
| A: |
No. Doculabs does not re-sell or implement technology solutions. Our relationship with the vendor community is driven by our research practice, as opposed to re-seller partnerships. |
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| Q: |
What types of customers typically seek services from Doculabs? |
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We primarily work with organizations that make strategic investments in enterprise technology. Our clients commission us to help them mitigate the risk of technology decision making, cut through the marketing hype surrounding many technology solutions, and ensure that their business needs will be met by the technologies in which they invest. |
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| Q: |
How does Doculabs price its services? |
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Because client needs vary greatly, we price all of our consulting services according to the scope of each individual project. Projects are priced on a fixed-bid basis, so that you will know exactly what your project will cost from the outset. |
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| Q: |
How is a typical Doculabs consulting project structured? |
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Doculabs consulting projects are typically structured as short-term, fixed-price, high-impact engagements. Unlike some consulting organizations, our revenue model does not include subscription services or time and materials-based projects. Our structured approach and existing knowledge of relevant solutions and industry best practices allow us to compress the typical decision cycle from 9 to 12 months to a few weeks. This reduced decision cycle results in quicker deployment, quicker time-to-market, and maximized return on your technology investments. |
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| Q: |
Can Doculabs provide value if we have already decided upon purchasing a specific solution? |
| A: |
Yes. Doculabs' extensive knowledge of industry best practices, deployment approaches, and typical implementation challenges allows us to provide significant value in validation and recommendations regarding your procurement and implementation plans. |
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| Q: |
Does the firm have a proven ECM strategy methodology that is documented? How long has this methodology been in existence? |
| A: |
Doculabs' consulting methodology has been developed and refined as the ECM industry has developed and progressed. Our methodology enables us to communicate to our clients the necessary practices and tactics that will create a successful engagement for our clients. We bring together current market dynamics and benchmark information to help clients develop a roadmap for their current and future needs. Doculabs' methodology has proven effective in hundreds of engagements and has been published directly into the industry for the last several years. |
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| Q: |
Does the firm provide a methodology that looks at the architectural aspects of potential solutions? Is this architecture published into the industry? |
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Doculabs developed and published its first Enterprise Reference Architecture in 2001 and has since published solution architectures for enterprise content management (ECM), business process management (BPM), and portals, which are widely regarded in the industry and have been presented at numerous industry events. |
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| Q: |
What is your firm's methodology for collecting research information on vendors and suppliers (functional assessments, best practices, financial and operational metrics)? |
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Doculabs' “hands-on” assessment of solutions makes us unique. Doculabs invites vendors into our lab for one- to two-day product assessments (at no charge to the vendor), where our consultants build out sample scenarios to fully understand a solution's performance and deployment characteristics. This process allows our team to be keenly aware of the latest advances in the industry and understand which applications are best suited for your organization's unique needs. |
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| Q: |
What do the firm's deliverables look like? |
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Doculabs provides actionable deliverables with precise and clear documentation through both written reports and “infographic”-style visualizations. Doculabs' unique approach to communicating with our clients enables us to provide information that is informative, actionable, and easily communicated to a broad set of stakeholders that may or may not be as familiar with the everyday progress of your project. |
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| Q: |
How does the firm promote knowledge transfer to its clients? |
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In addition to the written deliverables and “visualizations,” Doculabs works closely on-site and virtually with our clients throughout an engagement. Doculabs realizes that is important to see the consultants you have hired, and we ensure that you have access to your team throughout an engagement. Our goal is to ensure seamless communications so that it appears to everyone involved that we are working together as one project team instead of a consultant and a client. This “team” attitude allows for ease of information-sharing in our engagements. |
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| Q: |
How long has the firm been in business? |
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Doculabs was founded more than fifteen years ago in 1993 and has been focused on the technologies that make up what is commonly referred to today as Enterprise Content Management. This includes imaging; workflow; and document, records, and process management technologies. |
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| Q: |
What is the experience level of the consultants on staff? |
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Doculabs' employees average 15 years of consulting experience and 20 years of practical business experience. Our employees have diverse backgrounds to provide multiple viewpoints from both the technology user and supplier sides of information technology. |
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| Q: |
Are the members of the team that the firm plans to assign to your engagement actual employees, subcontractors, or a loose group of consultants brought together from across the U.S. ? Have the members of this consulting team ever worked together before? |
| A: |
The consultants that Doculabs assigns to your engagement will be Doculabs employees, with years of experience working on our team. Our consultants have the opportunity to collaborate with each other on a regular basis in our Chicago office and on other client engagements. From time to time we also augment our project staff with specific experts, many of whom have worked for Doculabs, and all of whom have a rich understanding of our unique methodologies and best practices. |
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