Today, organizations need content management and collaboration solutions that serve the enterprise and the extended enterprise. But cost matters just as much as benefits – including the long-term costs of hardware, maintenance, and support. That’s why strategy and planning are vital to the effective deployment of enterprise content management (ECM) and collaboration solutions.
Information Management Strategy and Planning Services
Doculabs’ Information Management Strategy and Planning services help you see the bigger picture: how ECM and collaboration solutions enable you to improve your business in a multitude of ways, as well as how these technologies can be leveraged to support new work paradigms and delivery channels. We can also help you evaluate how to deliver and support your solutions, including in-house, outsourced, software as a service (SaaS) and cloud-based models, and we’ll work with you to determine the approach that best meets your needs.
IT Change Management and Software Utilization Services
In ECM implementations, change management is a critical part of planning and execution – imperative if an organization is to attain the level of software utilization that will maximize the value of the technology investment. Doculabs understands the roadblocks organizations face with respect to solution adoption and software utilization, as well as the challenges of IT change management. Our IT Change Management and Software Utilization services help you identify the applications and usage patterns that provide the most value, with visual prototypes to illustrate the impact your solution can have on business processes and users. We’ll also work with you to address your specific change management issues, creating communication and training plans to help IT work with the user community to increase adoption and ECM software utilization.
Program Management Services
In many organizations, providing quality ECM and collaboration solutions requires setting up an internal program for their information management practices. Doculabs offers Program Management services to assist you in all areas of building out internal programs, helping you garner the necessary top-down support and ensure that sufficient resources are in place, while also defining the program tactics and processes your organization requires. We can help you determine the approach that will enable you to best achieve your information management objectives, whether that involves accelerating the time to deliver solutions, minimizing customization and integration in favor of configuration, or defining processes and metrics to track user adoption and success levels.
Information Governance and Information Technology Governance Services
ECM technology is a key part of any organization’s approach to Information Governance and Information Technology Governance. Doculabs can help you use ECM to mitigate operational and corporate risk, make audit or litigation discovery more accurate and efficient, and improve your organization’s ability to comply with applicable laws and regulations – while also reducing costs in each of these areas. We’ll help you understand the relative value and risk of the types of content that exist within your organization, so you can define your information management policies, develop procedures and guidelines to support those policies, and make informed decisions about the level of rigor to apply to the different types of business content.
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