March 20, 2017

A Program Framework for Alerts and Notifications

A growing area of customer communications management (CCM) is the functionality to provide alerts and notifications. Rich Medina provides a framework for alerts and notifications, including capabilities for event management, profiles/preferences, and delivery management.
September 7, 2016

ECM Applications in Manufacturing

Richard Medina looks at three heavily paper-intensive business processes typically found in manufacturing organizations: product development; technical document management; and maintenance, repairs, and operations, as well as the ECM benefits specific to each.
September 5, 2016

What Enterprise Content Management Technologies Do Manufacturing Companies Use?

The ECM functional needs of organizations in manufacturing and heavy industry, as we at Doculabs have seen it in recent consulting engagements and in discussions with players in the ECM market space.
September 1, 2016

What Capabilities Do You Need for Enterprise Capture?

The five key capabilities for enterprise document capture, and information to help you assess where your organization stands with respect to maturity in each capability.